At Tech OP, we believe in a fresh and integrated approach to IT, not only being there to react to problems and requests, but also to understand your business and its needs and to build solutions that focus on its development and growth. Did you know that fully outsourcing your IT to the right partner can both give you a competitive edge and allow you to achieve your business objectives?
Here are some tell-tale signs that you should be looking for a new IT support partner:
Prevention is better than cure!
By monitoring your IT solutions in our 24/7 helpdesk we intercept issues before they happen, avoiding downtime caused by crashes or failures. The effect is simple. Fewer issues mean more resilience from your IT and increased productivity for your business.
Time to nurture!
If we’re not spending time reacting to problems and fixing issues, we’ll have more time to provide you with extra care and attention. Once we are monitoring everything and preventing any problems, we will be free to maintain, patch and keep your IT system operating at its optimum, increasing its lifespan and performance and allowing it to support the demands of your business. And all this happens without affecting the running of your business.
If you fail to plan, you plan to fail…
Our advanced monitoring tools watched over by expert engineers will be keeping your system in fine fettle, but we won’t stop there. Most importantly of all we build a close and personal relationship with you. We spend as much time as needed to understand your business and then build a comprehensive roadmap to ensure you are always using the best, most reliable and cost effective technologies available.
Whether it is license compliance, demands on hardware or embracing cloud and service technologies, we will monitor, administer and document your entire IT lifecycle and work with you or your project teams to forecast and plan for future growth and demand. We ensure you invest wisely and creatively and only when you need it rather than, like some IT support companies, when there’s an opportunity to sell another server, or more storage. Our approach empowers us to work with you to develop your IT in line with your budget and growth, in a controlled and managed way.
Our 3 core principals make us more than an IT support company. We see ourselves as an extension of your business committed to its success and growth by ensuring the technology that you depend on at the core of your business is reliable, protected and working for the success of your business. After all, if we can help to make you a success, it helps us succeed with you!
Companies have to innovate and adapt in order to prosper in the modern business environment. IT is an increasingly important part of the mix of skills and technologies required to attract new customers, to react quickly to your existing customers' needs and to streamline your operational processes.
As your trusted technology partner Tech OP will support your strategic planning with expert technology consulting and will back up your business change initiatives with tailored IT solutions.
Tech OP will assign a dedicated business relationship manager to work with you and understand your business. He will draft an action plan to ensure that you’re getting the most ‘bang for your buck’ from your existing IT systems and a roadmap for introducing new technologies to support your business growth.
To meet your business needs, Tech OP offers a range of guaranteed response times that are incorporated into our service level agreements. Sophisticated cloud services and remote monitoring tools allow us to fix 80% of reported problems without requiring a visit to the customer site.