Why Tech OP?

Customer service comes first for Tech OP. We make sure that we listen to your needs, that we understand your business, that we build a relationship of mutual trust and that we respond to your issues. We can then put the right technology in place to support your growth and success. Read on to find out how Tech OP is different and why we should be your IT partner of choice.

Heard it all before?

“That’s what they all say, right?!” Look around and you will probably see other IT Support companies saying the same thing. Expectations and demand are now well understood by marketing teams in this industry, so we all know what we need to offer in order to meet needs and to stay in business. Our long standing relationships and consistent approach and values to clients large or small testify in merit of what makes us not only different, but better.

Challenge us to show how we’re different!

Please speak or meet with us to find out what we’re about, what we can do and who we have helped. We’re all about talking and understanding so the best way to see how we differ is to meet us!

Hopefully it will come across how important it is to us to offer the best service to you. We are a long standing family business with great relationships and testimonials that stand us in good stead against our competitors, the likes of businesses such as Bond Air Services (UK Air Ambulance), G4S and Ultra Electronics Group to name but a few high profile businesses that have used us as their trusted partner for over 30 years. We really believe we are a cut above our competitors in both experience and service.

We’re up to the challenge! At Tech OP, we make every effort to go beyond our client expectations!

Transparency

  • We know that most customers don’t understand and don’t want to understand the intricacies of a complex IT system. In our business it is often easier to hide behind the jargon than it is to put time and effort into explaining the options in terms that are meaningful. At Tech OP we encourage all our staff to be as transparent as possible with our customers because we understand that out business depends on trust and that we can only gain that trust if our customers can relate to what we are saying.

  • Through our help desk system we try to give you as much information as we can about the current status of any problems so that you can understand the possible consequences for your business. Our business relationship managers are charged with keeping you informed of what our engineers are doing for your business and why they are doing it. They also take responsibility for making sure that our engineers understand your priorities and objectives.

Integrity

  • At Tech OP we value our team members and have built an organisation of hugely experienced and qualified specialists. Their friendly and professional approach ensures that you receive the highest standards of service and the best solutions available.
  • We encourage our employees to take personal ownership of your IT support and service issues, even if they’ve escalated the job onwards. They work as a team and cross-check with each other, to ensure the task is properly completed.
  • Integrity is the key principle of business ethics that we are trying to promote at Tech OP and is the key reason that you should trust Tech OP to be your IT partner.

Our efficiencies allow us to pass benefits to you

  • We’re proud that we continue to invest in the latest and best service management technology available. Our excellent customer service is supported using the latest in monitoring and remote access solutions enabling us to detect and resolve issues before they become a problem to the running of your business. Preventing the problem in the first place avoids expensive downtime and lengthy repairs.

  • We use cutting-edge service technologies behind the scenes, and this puts us at an advantage over our competitors. We can work optimally – with better accuracy and efficiency. All this translates into a higher quality, most cost-effective service to you.

Technology is still important

  • Although we place you first when it comes to our goals and culture, it doesn’t mean that we neglect technology. We’re fully committed to accreditation, training and certification. We only partner with the best suppliers, too, and work very closely with them to deliver advanced intelligence on the latest technological solutions which we pass onto to you.

Your success is our success

  • You’ll soon get to know the team and your business relationship manager. We won’t just be there if something goes wrong or if there’s a quick sale in the offing. Because we place so much importance upon our customer service, we strive to turn our relationship with you into a true trusted partnership.
  • Our success comes from you, through us helping you make best use of technology to forge efficiencies of your own, create your own differentiators, be more dynamic and competitive, and ultimately achieve success.

What next?

We’ll always be happy to talk with you and you’ll find that we are straightforward, honest and upfront in our dealings with you. When you get to know us better, we hope you’ll see why so many other businesses trust in us.

If you’d like more information about our services, please contact us or call us on 01242 570999.